Contact Us
Have a question about a review, spotted something that needs updating, or want to flag an issue with how we've covered an offshore sportsbook bonus? This page explains what we can help with, what we can't, and the best way to reach us.
What We Can Help With
Offshore Sportsbooks is an independent research and comparison site. We don't operate a sportsbook, hold customer funds, process bets, or handle deposits and withdrawals for any of the operators we cover. That means our team can't resolve account issues, missing payouts, or bonus disputes directly. What we can do is:
- Correct factual errors in a review, such as an outdated bonus figure or wagering requirement
- Update information when a sportsbook changes its terms, licensing, or banking options
- Respond to feedback on how we've scored or compared operators
- Point you toward the right resource if your question falls outside what we cover
If your issue is with an actual sportsbook account — a delayed withdrawal, a bonus that wasn't credited, or a verification hold — that has to go through the operator's own customer support team. Offshore sportsbooks such as Lucky Rebel or Bovada handle their own account queries; we simply report on what they publish and what other users experience.
Before You Reach Out: Check Our Other Pages First
Many common questions are already answered elsewhere on the site. It's worth a quick look before contacting us:
- Curious who we are and how we put this site together? Visit About Us
- Worried about betting habits, your own or someone else's? See our Responsible Gambling page for tools and the national helpline
- Want to know the legal basis for this site and how the information here is meant to be used? Read our Terms and Conditions
How Our Reviews and Rankings Actually Work
A fair number of contact messages ask how we rank offshore sportsbooks like Lucky Rebel, BetOnline, or BetNow, so it's worth laying out the method here. We assess each operator on the same set of criteria: odds quality across point spreads, moneylines and totals; the depth of markets on offer, including parlays, props, futures and live betting; the size and clarity of welcome bonuses and reload offers, including their rollover requirements; deposit and withdrawal options, from bank cards to cryptocurrencies such as Bitcoin, Ethereum and stablecoins; typical payout speed and any withdrawal limits or fees; and the general track record and reputation of the operator among bettors. Editorial ratings reflect that research. Commission from any operator we link to does not buy a higher position, and every score on this site is set independently of advertising arrangements.
None of this amounts to a guarantee. Offshore sportsbooks are licensed outside the United States, typically in jurisdictions like Curaçao, Panama, or Costa Rica, and they operate in a legal grey area for US bettors. They are not regulated by any US state, and the player protections that come with a state-licensed book — segregated funds, formal dispute resolution, guaranteed payout timelines — don't apply. We report what's publicly known and what we can verify, but we can't vouch for any operator's future conduct.
What We're Not Able To Do
To keep expectations realistic, here's what falls outside our remit:
| Request type | Can we help? |
|---|---|
| Correcting a factual error in a review | Yes |
| General feedback on our rankings or methodology | Yes |
| Resolving a withdrawal delay with a sportsbook | No — contact the operator directly |
| Disputing a bonus or rollover calculation on your account | No — contact the operator's support team |
| Advice on whether betting is legal in your state | General information only — consult a qualified legal professional |
| Tax questions on winnings | General information only — consult a tax professional |
A Note on Responsible Gambling
If your message is about a betting habit that's become difficult to manage — for yourself or someone close to you — please treat that as a priority over anything else on this page. Offshore sportsbooks often lack the built-in self-exclusion tools and responsible gambling safeguards found at state-regulated operators, so it helps to seek support independently. Call or text 1-800-GAMBLER for free, confidential help, and see our Responsible Gambling page for further resources. Betting should never be treated as a way to earn income or escape financial or personal stress, and no one under 21 should be engaging with any of the content or operators discussed on this site.
Getting the Most Useful Response
When you do get in touch, a little detail goes a long way. If you're flagging an error, tell us which page and which figure you think is wrong, and where you saw the correct version. If you're giving feedback on a ranking, let us know which offshore sportsbooks you're comparing and why. General questions about how offshore betting works, what "reduced juice" means, or how crypto withdrawals compare to bank wires are also welcome — those often help us improve the site for future readers too.
We read every message that comes in, though as an independent, small research team we can't promise an instant reply. Straightforward corrections tend to get actioned fastest; broader feedback and questions may take a little longer as we look into them properly.